Refund policy

Last updated: 16 October 2026

About us

Ordelwick is operated by [FULL LEGAL BUSINESS NAME], located at [FULL BUSINESS ADDRESS, POSTCODE AND COUNTRY].

For cancellations, returns or questions about an order, contact contact@ordelwick.com.

Your right to cancel

For most online purchases, you may cancel your order without giving a reason until 14 calendar days after receiving your goods.

The cancellation period begins the day after you, or someone you nominate other than the carrier, receives the goods. Where goods from a single order are delivered separately, the period generally begins after the last item is received.

To cancel, email contact@ordelwick.com or write to our business address with a clear statement of your decision. Please include your order number where available. You do not need to wait for our approval to exercise your statutory cancellation right.

Returning your order

After notifying us of cancellation, you must send the goods back without unnecessary delay and within 14 calendar days.

Return address:

Change-of-mind return postage: . Any customer-paid return costs must be disclosed before purchase. Where goods cannot normally be returned by post, the applicable return cost will be explained before purchase.

Please package goods securely and retain proof of posting.

You may inspect and try on goods as you reasonably would in a shop. Where legally permitted, we may deduct an amount reflecting any reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

Original packaging and tags are helpful, but they are not absolute conditions of your statutory cancellation rights. We do not charge a blanket restocking fee.

Refunds following cancellation

When you cancel your entire order, we refund the price paid for the goods and the cost of our least expensive standard outbound delivery option. Additional charges for an upgraded delivery service do not have to be refunded.

For partial cancellations, any delivery-charge refund depends on the charges attributable to the cancelled goods and your legal rights.

Refunds will be made without undue delay and within the applicable statutory deadline. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them back or you provide evidence of having sent them, whichever happens first. We will refund within 14 days of that event.

If goods have not been supplied, we will refund within 14 days of being informed of your cancellation.

We use the original payment method unless you expressly agree otherwise. We do not charge a refund fee.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for their intended purpose and as described.

If an item is faulty, damaged or incorrectly supplied, contact contact@ordelwick.com. Photographs may help us investigate, but they are not a substitute for your statutory rights. We will cover reasonable necessary return costs where required by law.

You normally have a 30-day short-term right to reject goods that do not meet the required standards. After that period, you may be entitled to repair or replacement. A price reduction or final rejection may be available where the legal conditions are met.

These rights can continue beyond the change-of-mind cancellation period. We do not impose a 48-hour reporting deadline or require original packaging as a condition of a statutory remedy.

Exceptions

The change-of-mind cancellation right may not apply to:

• Goods made to your specifications or clearly personalised.
• Sealed goods genuinely unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

Choosing a standard size or colour does not, by itself, make a product personalised. Clothing, underwear, swimwear and jewellery are not automatically excluded solely because of their category.

Any applicable exception will be identified before purchase. Your rights concerning faulty or misdescribed goods remain unaffected.

Sale items and exchanges

Sale items have the same statutory rights as full-price items.

Contact us if you would like to discuss an exchange. Exchanges depend on availability and do not replace a refund where you are legally entitled to one.

Optional cancellation form

You may use the following form, but you do not have to:

To: [FULL LEGAL BUSINESS NAME], [FULL BUSINESS ADDRESS], contact@ordelwick.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature, only if submitted on paper: __________
Date: __________

Delete as appropriate.

Nothing in this policy limits your statutory consumer rights.