Shipping policy

Last updated: 16 October 2026

Delivery destinations

We deliver to supported addresses in the United Kingdom.

Coverage and restrictions, including Northern Ireland, the Scottish Highlands, islands, remote postcodes and PO boxes:

Available services may vary by postcode.

Processing and delivery times

  • Order processing:
  • Standard transit after dispatch: 
  • Estimated total time from ordering to delivery: 
  • Order cut-off: 
  • Working days and excluded public holidays: 

Pre-orders, made-to-order products and longer delivery periods will be clearly identified before purchase.

We deliver within 30 days unless a different period has been expressly agreed. Estimates do not remove your rights where delivery is late or an agreed deadline is essential.

Delivery charges

Standard delivery:

Free-delivery threshold:

Express services and remote-area charges: 

The total delivery cost will be shown before you place your order. Charges are shown in GBP (£).

Dispatch and tracking

Orders are dispatched from 

Delivery carriers or services:

Tracking availability and notification method: 

Where an order is sent in separate parcels, we will not add delivery charges you have not agreed to.

For tracking assistance, contact contact@ordelwick.com.

Import charges

Any charges payable by the customer, or their method of calculation, must be disclosed before purchase.

Address changes and failed delivery

Check your address before ordering. Contact us promptly if a correction is needed.

We will try to help, but changes may not be possible after dispatch. Any proposed redelivery charge must be reasonable, lawful and explained before you agree.

A failed delivery does not automatically mean that you lose your purchase price or cancellation rights.

Delayed, missing or damaged orders

Email contact@ordelwick.com if your order is delayed, missing, damaged or marked as delivered when you have not received it.

We will investigate with the carrier. Please retain relevant packaging where practical. We do not impose a short reporting deadline as a condition of your statutory rights.

Where a delivery deadline is missed, you may be entitled to give an appropriate additional delivery period and cancel if it is also missed. In circumstances recognised by law, including refusal to deliver or failure to meet an essential agreed deadline, you may cancel immediately.

Any refund due will be made as required by law.

Responsibility for goods

We normally remain responsible until physical delivery to you or your nominated recipient, subject to the statutory exception for an independently commissioned carrier.

For cancellations and returns, please see our return and refund policy.